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Tag: customer onboarding

How AI helps organizations meet their digital transformation goals

Having recently re-watched the “Iron Man” movie franchise, I was fascinated again with J.A.R.V.I.S., Tony Stark’s artificially intelligent computer. Imagine the vast amounts of information J.A.R.V.I.S. needs access to in order to fulfill a request or anticipate a need! What if this artificial intelligence technology was deployed within the enterprise today? Many organizations have indeed begun to deploy AI-enabling technologies as part of their digital transformation initiatives, with information capture and process automation…

Understanding the intrinsic value of documents

We have all done it. Spent ages looking for that one document, with the name of that guy from the company with a funny name.  Was it an email, a PowerPoint presentation or a PDF? Why do we search for documents in the first place?  Usually it is to discover what information resides inside the document. But if we already have the document, shouldn’t we already know what it contains?…

Putting business into customers’ pockets

If you want to see a bank customer wince, ask him to manually input some long numbers into your system. Yet in this digital transformation times, a large number of payments made by customers are still done by keying in data manually. The data that many businesses still require customers to provide range from account numbers, bank’s routing numbers, tax code numbers, tracking numbers to ID cards and passport numbers.…

Increasing patient satisfaction at athenahealth through innovative EHR digital transformation solution

Industry leaders like athenahealth represent the real world of innovation in healthcare and patient information management. ABBYY is proud to be the technology partner helping athenahealth embrace and leverage digital transformation. Together, we are developing systems that bridge the gap between unstructured paper and personal healthcare information.  Through digital transformation technologies, services, and solutions, faxed patient data no longer remains a barrier to connecting patients to their doctors, while lowering…

Fidelity Financial automates faxed mortgage application processing through digital transformation

Fidelity Financial is helping connect families to their new homes faster and with less hassle by automating the processing of mortgage documents through fax.  Using ABBYY digital transformation solutions, 5,000 new faxed mortgage applications are processed within one hour of receipt every day. This has dramatically reduced errors and response times, while improving customer service levels. Easily Automating the Process of Faxed Mortgage Applications Despite advancements in digital transformation, the…

Banks improving customer experience with mobile apps

Many of the regular activities of bank customers – both retail and corporate – are still dependent on physical documents, physical branches and operating hours. While individuals are trying to squeeze bank visits into their schedules, often until it is too late to pay a bill or apply for a loan, small businesses are wasting days waiting for credit approvals that could help them grow or in some cases just…