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Tag: artificial intelligence

Customer Experience Trends for Enterprise Software Companies

In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization. Digital transformation and customer experience Digital disruption and shifting customer expectations are creating markets where loyalty is…

The Impact of AI on the Legal Profession

As some of you might know – but most of you probably don’t – I am the lead author (along with three tremendous co-authors from the law firm of HoganLovells) of a recent article in the Yale Law School Journal of Law and Technology: Lola V. Skadden. Our article looks at the explosive, exponential growth of Artificial Intelligence (“AI”) and what the law as a profession along with individual lawyers…

So, What Should We Do With Contract Analytics?

Now that we have looked into the power of Contract Analytics as well as the features that we need to make it truly deliver upon the promise of content intelligence, what can we do with it?  We should probably start with the most critical pain points for General Counsel, Procurement and business unit leaders: Contract Discovery: In my experience, the first step of any contract analytics project is simply finding…

Contract Analytics Use Cases: Uncover Unrealized Revenues

There are measurable direct and indirect benefits associated with the application of contract analytics to financial processes such as procure to pay and order to cash.  There are specific areas where finance organizations stand to achieve cost efficiencies and realize incremental profits. Invariably, contracts include price, volume and discount terms.  By gaining better visibility to these contractual terms finance departments may, for example: Match contract pricing and performance obligation clauses…

Training for Intelligent Performance

As artificial intelligence (AI) weaves itself into every aspect of production and services, it is time to consider how business could leverage this technology to analyze their massive datasets and drive better business outcomes. We spoke with Dr. Ivan P. Yamshchikov, AI Evangelist at ABBYY about the opportunities and challenges of training AI systems and how they are impacting business outcomes. Q. Why is it important to train AI systems?…

Talking to Robots

There is a great scene in Star Trek IV – The Voyage Home, when Scotty, the Starship Enterprise’s Chief Engineer, having traveled back in time, tries to operate a 1980’s era computer.  The movie, made in 1986, accurately predicted the rise of Siri, Alexa and the widespread proliferation of voice-recognition technology.  But poor old Scotty, burdened with 1980’s tech, picks up the mouse, using it like a microphone, saying “Hello…