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Category: Best practices

Finally, the Ultimate Solution for Customer Journey Mapping Is Here

As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better. This new approach is using numerous disciplines for different purposes. As a response to this growing need to understand the customer journey, dozens of software applications have emerged. Although…

Tips for Maximizing the Benefits of Process Analytics

If You Can’t Measure It, You Can’t Improve It. Gone are the days of blind guesswork. Fully understand your end-to-end “as-is” process and discover valuable business insights to help to justify and implement your business process improvement, digital transformation, and business process re-engineering goals. Quickly Create and Display Process Analytics Within as quickly as two to four weeks, a process analytics platform can be successfully implemented and actively improving your…

Accelerate Business Transformation with Digital Document Archiving

The use of digital document archiving solutions is gaining importance today as large enterprises and midsized businesses are rapidly jumping on the digital transformation bandwagon. Converting paper documents into digital for efficient storage and retrieval is an essential part of any digital transformation initiatives as it provides higher levels of data security and privacy. According to Quocircas PRINT2025 report, 77% of millennial workers still think paper/physical documents will be important…

Top Cloud Security Steps Every Business Needs to Take

Since qualified people who can deal with online security threats are limited, security teams have had to reevaluate their strategies on a regular basis. In addition to that, security products are simply being outshined by the increasing challenges of protecting active, computer-generated, and shared environments. According to statistics on internet usage, the size of the global public cloud computing service market is estimated to have reached over 182 billion U.S.…

Increase Productivity on the Go with Mobile Apps

Have you chatted with Siri in the past hour? How about asking it for help with some urgent office tasks while driving? Been there, done that, and here’s why: Today, those of us who are avid smartphone users are entering into a new era of automation as our handsets suddenly become ultra-utilitarian devices. Latest advances in mobile technology, such as the release of iOS 13 have brought improvements in the…

How AI is Poised to Transform the Practice of Law

Thomson Reuters  the world’s leading source of intelligent information for businesses and professionals made the observation that “within the next few years, we will find ourselves on the cusp of a revolution in the practice of law led by the adoption of artificial intelligence”.    The data confirms this trend.  Investment into legal technology, particularly AI, has hit a record $1 billion in 2018, up from $ 233 million in…