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Category: Business trends

Content IQ Skills Keep Getting Smarter and Easier to Use

Finding a simple technology solution to solve what could be a complex problem may not always be obvious. Case in point, the buzz around artificial intelligence (AI) and how it can be applied is showing great promise in many ways for enterprises, but often organizations struggle with knowing how best to apply AI. If we narrow the discussion and look at applying AI technologies specifically to understand and process unstructured…

How Fintech Makes Hong Kong the Gateway to Asia-Pacific

Artificial intelligence is taking the world by storm and Asia-Pacific has embraced it with a passion. The region boldly leads the charge as various tech-savvy governments heavily support this initiative and with China aiming to become the world leader in AI by 2030.  Asia is also poised to overtake the USA as the biggest hub of innovation centers for AI in the near future.  A key factor providing the impetus…

Mobile Is the Magic Word for Banks. Isn’t it?

Smartphones are smarting up the banking business. Nearly half of mobile users in the US use mobile banking, as stated bythe market research company eMarketer. And this large audience is only becoming broader by the day. If in 2017, the number of US mobile banking users stood at 108.5 million, last year it climbed to 115.6 million, which represents  49.2% of mobile users in the US and indicates a 6.6%…

Content IQ for Every Level of an Organization’s Need

Enterprise organizations continue to push the boundaries in search of technologies that can understand and liberate meaning from unstructured content – documents, email communications, images, and text – given content is central to all business processes and activities. Moreover, the data trapped within content contain information that is critical to improving customer service, increasing engagement, enhancing operations and identifying revenue opportunities. It makes understanding the role of content equally critical…

The End of Routine Tasks

Capture and recognition technologies are becoming all pervasive and ubiquitous as private and governmental organizations worldwide move gradually towards a paperless workplace. This progression began with optical character recognition, or OCR, which is a technology that enables you to convert scanned images of text to electronic text so that the digitized data can be stored, searched, indexed and retrieved. Today, digital transformation is not just about the digitization of analog,…

Customer Experience Trends for Enterprise Software Companies

In the digital age, customer experience has greatly expanded in scope. You need to know your customers so well that you can not only increase their loyalty but also encourage them to evangelize to others about you. This depth of knowledge comes from analyzing all touch points and channels across the entire organization. Digital transformation and customer experience Digital disruption and shifting customer expectations are creating markets where loyalty is…