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Category: Artificial intelligence

A New Way of Looking at Business Processes

Artificial Intelligence (AI) and machine learning have gained significant momentum over the past few years; businesses from all industries continue to embrace the technology at rapid rates, adoption stands to increase even further. More and more companies are beginning to see the positive impacts that this technology can bring to a company. In fact, Gartner predicts that by 2020, 85 percent of all customer interactions will be managed without a human. Powering…

Top 10 Benefits of Process Analytics

Process Analytics is a specialized branch of business intelligence. It utilizes the same data as most other types of analytics however it views them as the traces of business processes. It connects multiple records belonging to the same business entity (patient, online order, insurance claim, etc.) and brings up a lot of information about the process behind these records. This information delivers unique and tangible benefits which are not attainable…

Why Process Intelligence is a Real Game Changer

“The top 5 key areas of focus for 2018–2019 will be leadership and culture strategy, process redesign work, customer-centric process management, change management strategy and process automation”, according to PEX Network Annual Report 2017: Global state of process excellence. Process change can radically change the way an organization operates. According to a widely-cited research by Peter Senge, over 70% of all organizational change efforts fail to meet expectations and deliver…

How Intelligent Process Mining Improves RPA Results

Understanding Your “As-Is” Process State Many organizations are embracing Robotic Process Automation (RPA) as a key aspect of their digital transformation efforts. RPA provides companies with a “digital worker” strategy that can have significant quantifiable impact for teams that plan and execute automation projects using best practices that help clearly identify automation-friendly processes, while avoiding automation of poorly designed or broken processes. The ability to evaluate “as-is” state processes helps…

Driving Successful RPA Implementation with Automated Process Discovery

Business process discovery, or process discovery for short, is the collection of tools and techniques used to define, map and analyze an organization’s existing business processes. This is a critical component for successful business process management (BPM) initiatives and RPA implementations. Process Intelligence or PI is the latest buzzword in technology and it is changing the way organizations tackle process discovery, process analysis, and continuous process improvement in a really…

“What the Hell Is a Map Book!?”- and what does it have to do with the rise of Process Intelligence?

Digital technologies are evolving at a furious pace and our business strategies are lagging behind. We need a new approach to processes for the digital age. Recently in a discussion with my wife, I attempted to explain why ABBYY acquired TimelinePI – and I somehow ended up telling a long and elaborate story about how I was the best map book reader in my family. I regaled her with my…