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Legal Regulation of Artificial Intelligence Technology: The Inevitable New Frontier

As the utilization of Artificial Intelligence (AI) technologies increases, so does the potential for these technologies to become misused and misrepresented. The absence of standardization around transparency for AI-based technologies creates legal and ethical gaps. Legal regulation of AI is the inevitable, and indeed necessary, next step as this disruptive technology continues to evolve into uncharted territory.  The Potential Hazards of AI Technology The scope of the harmful impacts of…

Meet Your New Digital Co-Worker: How Artificial Intelligence is Transforming the Modern Workplace

Despite growing concerns that robots will replace workers and eliminate jobs, there are many ways in which the new digital workforce can substantially enhance jobs and positively transform the modern workplace. Ethical, responsible automation has the power to create a work environment where employees are more engaged, more productive and overall happier at work. Robotic Process Automation (RPA) – also known as software robots or the new “digital workforce” –…

Why Business Intelligence & Process Mining Alone Won’t Solve Your Business Problems

You might rely on Business Intelligence systems for monitoring operations and performance, but when metrics fall outside the optimal range, how do you identify the cause? How do you tell exactly which process is under performing, why it is happening, and where you should take corrective action? It might seem that BI fulfills the same needs that Process Mining does — that is they are both helping businesses achieve better…

Process Intelligence: The Next Leap Forward in the Intelligent Business

Everything accomplished in an organization requires a series of business activities, which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes. However, today’s business intelligence (BI) and data discovery tools provide organizations with only the most basic insight into its processes – even…

Modernizing the Insurance Industry: The Missing Link

If you work in the insurance industry, a bad day at work might look like this. One customer announces that she’s cancelling her policy and going to a competitor after experiencing delays in exchanging the accident reports, appraisals and other documents needed to settle and pay her claim. Later that day, another prospective customer complains that your company took too long to qualify him for a policy compared to the…

Finally, the Ultimate Solution for Customer Journey Mapping Is Here

As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better. This new approach is using numerous disciplines for different purposes. As a response to this growing need to understand the customer journey, dozens of software applications have emerged. Although…