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Author: webmaster@abbyy.com

Insurance Document Processing and the Opportunities in AI

Customer acquisition and retention are the essential drivers of insurance revenue and profit.  Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions. As FinTechs have done in consumer banking, new InsureTechs transform customer experience through smart mobile apps, integrating the phone’s camera as an input channel, and collecting data to target personalized offerings.  Competing…

How to Onboard Your Digital Worker

Digital workers need training and onboarding – just like their human colleagues – in order to realize their potential and maximize the return of an RPA investment. There are currently millions of digital workers employed at businesses worldwide. In fact, new research from IDC estimates that the number of digital workers – including Robotic Process Automation (RPA) platforms – will increase by 50 percent by 2021. The future of work…

7 Ways Process Intelligence Enhances the Supply Chain

As supply chains become more global and complex, processes are becoming increasingly challenging to monitor and optimize. Identifying the root cause of inefficiencies can prove difficult without having a comprehensive view of operational workflows. Process intelligence technologies optimize the order to cash process by providing a 360-degree view of all organizational processes in real-time – across disparate back-end systems, departments, teams, and locations. These advanced technologies enable supply chain leaders…

5 AI Trends to Watch in 2020

Artificial Intelligence (AI) is embedded in our everyday lives. AI technologies have become so advanced that it’s not uncommon nowadays to be in contact with them without fully realizing it. In the enterprise, AI solutions such as Process Intelligence (IQ) have witnessed a staggering adoption rate and have significantly transformed how processes are monitored and managed across an organization. As AI continues to scale in 2020, it will continue to…

ABBYY Timeline – An Academic Evaluation

In my academic research in Business Computing, I’ve had the opportunity to test and evaluate various process mining software platforms. I received my undergraduate degree from the University of Passau, Germany where my studies centered around process analytics and the capabilities of process mining software. In my research for my Bachelor Thesis, I used ABBYY Timeline and tested six different process mining software platforms with a set of event logs.…

Legal Regulation of Artificial Intelligence Technology: The Inevitable New Frontier

As the utilization of Artificial Intelligence (AI) technologies increases, so does the potential for these technologies to become misused and misrepresented. The absence of standardization around transparency for AI-based technologies creates legal and ethical gaps. Legal regulation of AI is the inevitable, and indeed necessary, next step as this disruptive technology continues to evolve into uncharted territory.  The Potential Hazards of AI Technology The scope of the harmful impacts of…