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Month: April 2020

AI is Not Just for OCR

Recent events – both health and economic – have awakened us to a new urgency for getting automation right.  While Digital Transformation has focused on creating customer intimacy through smarter technologies, now we are seeing its priorities shift overnight to enabling contactless business and better, easier-to-achieve automation.   As discussed earlier in this series, the goals of automation are met through good process discovery using the right tools and targeting…