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Month: February 2020

Bad Things Can Come from Non-Neutral Technology

Artificial Intelligence (AI) is becoming embedded into almost every facet of our lives. According to a Deloitte study, shipments of devices with AI are poised to increase from 79 million in 2018 to 1.2 billion by 2022. The potential benefits and social impact of AI are substantial. However, when the technology is not utilized properly, it can have unintended negative consequences. Below are three examples of bad, biased, or unethical…

AI is Redefining Contract Analytics

Contracts are the engine of a business. About 90 percent of organizational spending and investments are governed by the terms and conditions embodied in them.  Organizations continue to be challenged in identifying and extracting value from their contracts. A Harvard Business Review article found that while “contracting is a common activity, it is one that few companies do efficiently or effectively. In fact, it has been estimated that inefficient contracting…

Insurance Document Processing and the Opportunities in AI

Customer acquisition and retention are the essential drivers of insurance revenue and profit.  Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions. As FinTechs have done in consumer banking, new InsureTechs transform customer experience through smart mobile apps, integrating the phone’s camera as an input channel, and collecting data to target personalized offerings.  Competing…

How to Onboard Your Digital Worker

Digital workers need training and onboarding – just like their human colleagues – in order to realize their potential and maximize the return of an RPA investment. There are currently millions of digital workers employed at businesses worldwide. In fact, new research from IDC estimates that the number of digital workers – including Robotic Process Automation (RPA) platforms – will increase by 50 percent by 2021. The future of work…