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Month: February 2020

Insurance Document Processing and the Opportunities in AI

Customer acquisition and retention are the essential drivers of insurance revenue and profit.  Today’s insurers face a new breed of competitor who targets customer experience with smart technologies, such as AI, focused on removing friction from their interactions. As FinTechs have done in consumer banking, new InsureTechs transform customer experience through smart mobile apps, integrating the phone’s camera as an input channel, and collecting data to target personalized offerings.  Competing…

How to Onboard Your Digital Worker

Digital workers need training and onboarding – just like their human colleagues – in order to realize their potential and maximize the return of an RPA investment. There are currently millions of digital workers employed at businesses worldwide. In fact, new research from IDC estimates that the number of digital workers – including Robotic Process Automation (RPA) platforms – will increase by 50 percent by 2021. The future of work…