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Month: November 2019

Why Business Intelligence & Process Mining Alone Won’t Solve Your Business Problems

You might rely on Business Intelligence systems for monitoring operations and performance, but when metrics fall outside the optimal range, how do you identify the cause? How do you tell exactly which process is under performing, why it is happening, and where you should take corrective action? It might seem that BI fulfills the same needs that Process Mining does — that is they are both helping businesses achieve better…

Process Intelligence: The Next Leap Forward in the Intelligent Business

Everything accomplished in an organization requires a series of business activities, which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes. However, today’s business intelligence (BI) and data discovery tools provide organizations with only the most basic insight into its processes – even…

Modernizing the Insurance Industry: The Missing Link

If you work in the insurance industry, a bad day at work might look like this. One customer announces that she’s cancelling her policy and going to a competitor after experiencing delays in exchanging the accident reports, appraisals and other documents needed to settle and pay her claim. Later that day, another prospective customer complains that your company took too long to qualify him for a policy compared to the…