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Month: October 2019

Finally, the Ultimate Solution for Customer Journey Mapping Is Here

As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better. This new approach is using numerous disciplines for different purposes. As a response to this growing need to understand the customer journey, dozens of software applications have emerged. Although…

A New Way of Looking at Business Processes

Artificial Intelligence (AI) and machine learning have gained significant momentum over the past few years; businesses from all industries continue to embrace the technology at rapid rates, adoption stands to increase even further. More and more companies are beginning to see the positive impacts that this technology can bring to a company. In fact, Gartner predicts that by 2020, 85 percent of all customer interactions will be managed without a human. Powering…

Top 10 Benefits of Process Analytics

Process Analytics is a specialized branch of business intelligence. It utilizes the same data as most other types of analytics however it views them as the traces of business processes. It connects multiple records belonging to the same business entity (patient, online order, insurance claim, etc.) and brings up a lot of information about the process behind these records. This information delivers unique and tangible benefits which are not attainable…

Tips for Maximizing the Benefits of Process Analytics

If You Can’t Measure It, You Can’t Improve It. Gone are the days of blind guesswork. Fully understand your end-to-end “as-is” process and discover valuable business insights to help to justify and implement your business process improvement, digital transformation, and business process re-engineering goals. Quickly Create and Display Process Analytics Within as quickly as two to four weeks, a process analytics platform can be successfully implemented and actively improving your…

Accelerate Business Transformation with Digital Document Archiving

The use of digital document archiving solutions is gaining importance today as large enterprises and midsized businesses are rapidly jumping on the digital transformation bandwagon. Converting paper documents into digital for efficient storage and retrieval is an essential part of any digital transformation initiatives as it provides higher levels of data security and privacy. According to Quocircas PRINT2025 report, 77% of millennial workers still think paper/physical documents will be important…

Why Process Intelligence is a Real Game Changer

“The top 5 key areas of focus for 2018–2019 will be leadership and culture strategy, process redesign work, customer-centric process management, change management strategy and process automation”, according to PEX Network Annual Report 2017: Global state of process excellence. Process change can radically change the way an organization operates. According to a widely-cited research by Peter Senge, over 70% of all organizational change efforts fail to meet expectations and deliver…