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ABBYY Blog Posts

Why Business Intelligence & Process Mining Alone Won’t Solve Your Business Problems

You might rely on Business Intelligence systems for monitoring operations and performance, but when metrics fall outside the optimal range, how do you identify the cause? How do you tell exactly which process is under performing, why it is happening, and where you should take corrective action? It might seem that BI fulfills the same needs that Process Mining does — that is they are both helping businesses achieve better…

Process Intelligence: The Next Leap Forward in the Intelligent Business

Everything accomplished in an organization requires a series of business activities, which together comprise a process. Whether the organization is a hospital, bank, manufacturer, or any other type of business, its level of success is directly tied to how well it performs and manages its many business processes. However, today’s business intelligence (BI) and data discovery tools provide organizations with only the most basic insight into its processes – even…

Modernizing the Insurance Industry: The Missing Link

If you work in the insurance industry, a bad day at work might look like this. One customer announces that she’s cancelling her policy and going to a competitor after experiencing delays in exchanging the accident reports, appraisals and other documents needed to settle and pay her claim. Later that day, another prospective customer complains that your company took too long to qualify him for a policy compared to the…

Finally, the Ultimate Solution for Customer Journey Mapping Is Here

As researchers, Gaël Bernard and Periklis Andritsos put it in their paper A Process Mining Based Model for Customer Journey Mapping: customer journey maps (CJMs) are used to understand customers’ behavior, and ultimately to better serve them and make their experience better. This new approach is using numerous disciplines for different purposes. As a response to this growing need to understand the customer journey, dozens of software applications have emerged. Although…

A New Way of Looking at Business Processes

Artificial Intelligence (AI) and machine learning have gained significant momentum over the past few years; businesses from all industries continue to embrace the technology at rapid rates, adoption stands to increase even further. More and more companies are beginning to see the positive impacts that this technology can bring to a company. In fact, Gartner predicts that by 2020, 85 percent of all customer interactions will be managed without a human. Powering…

Top 10 Benefits of Process Analytics

Process Analytics is a specialized branch of business intelligence. It utilizes the same data as most other types of analytics however it views them as the traces of business processes. It connects multiple records belonging to the same business entity (patient, online order, insurance claim, etc.) and brings up a lot of information about the process behind these records. This information delivers unique and tangible benefits which are not attainable…