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Tag: digital transformation

How Wildman Business Group automates its invoice processing business with FlexiCapture

There are many growing pains associated with expanding a business which include providing appropriate customer service, implementing marketing programs, and scaling operational functions within your organization through technology. Wildman Business Group is a successful example of what can happen when a company is hit with sudden growth challenges, and must scale through digital transformation solutions, powered by machine learning and AI technologies. It started as a corporate laundry services firm…

Three reasons digital transformation initiatives are stunted

We’ve seen how digital transformation can disrupt an industry. Think of Blockbuster Entertainment’s physical stores vs. digital streaming on Netflix, and taxi services vs. Uber’s ridesharing app. From a B2B standpoint we saw the move from on-premise CRM applications like Oracle and Siebel to cloud-CRM Salesforce.com, or dedicated corporate data centers moving to Amazon, Google and Microsoft public and hybrid cloud hosting. According to IDC, by the end of 2017…

Financial services must use smarter business solutions to thrive

A crippling reason legacy banking organizations struggle to keep up with consumer expectations is it deals with a lot of documents and customer-provided content. Traditional financial services companies can leverage “smarter” solutions to improve their business processes while offering customers self-service, real-time engagement, and omni-channel support. In fact, PwC found that most financial institutions are focused on updating legacy systems with emphasis on digital solutions that integrate to improve operations.…

Fidelity Financial automates faxed mortgage application processing through digital transformation

Fidelity Financial is helping connect families to their new homes faster and with less hassle by automating the processing of mortgage documents through fax.  Using ABBYY digital transformation solutions, 5,000 new faxed mortgage applications are processed within one hour of receipt every day. This has dramatically reduced errors and response times, while improving customer service levels. Easily Automating the Process of Faxed Mortgage Applications Despite advancements in digital transformation, the…

Banks improving customer experience with mobile apps

Many of the regular activities of bank customers – both retail and corporate – are still dependent on physical documents, physical branches and operating hours. While individuals are trying to squeeze bank visits into their schedules, often until it is too late to pay a bill or apply for a loan, small businesses are wasting days waiting for credit approvals that could help them grow or in some cases just…