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Tag: customer onboarding

Understanding the intrinsic value of documents

We have all done it. Spent ages looking for that one document, with the name of that guy from the company with a funny name.  Was it an email, a PowerPoint presentation or a PDF? Why do we search for documents in the first place?  Usually it is to discover what information resides inside the document. But if we already have the document, shouldn’t we already know what it contains?…

Putting business into customers’ pockets

If you want to see a bank customer wince, ask him to manually input some long numbers into your system. Yet in this digital transformation times, a large number of payments made by customers are still done by keying in data manually. The data that many businesses still require customers to provide range from account numbers, bank’s routing numbers, tax code numbers, tracking numbers to ID cards and passport numbers.…

Increasing patient satisfaction at athenahealth through innovative EHR digital transformation solution

Industry leaders like athenahealth represent the real world of innovation in healthcare and patient information management. ABBYY is proud to be the technology partner helping athenahealth embrace and leverage digital transformation. Together, we are developing systems that bridge the gap between unstructured paper and personal healthcare information.  Through digital transformation technologies, services, and solutions, faxed patient data no longer remains a barrier to connecting patients to their doctors, while lowering…

Data capture’s impact on electronic health records

The HITECH Act passed in 2009 when health IT adoption was in its nascent stages. Yet, despite claims that healthcare is becoming fully electronic, it’s impossible to completely eliminate paper from patient care. Patients present insurance cards and driver licenses that must be copied, sign forms and provide summaries and referrals from other providers. They also complete health histories and other intake documents. Causing a significant drag on EHR systems…

Financial services must use smarter business solutions to thrive

A crippling reason legacy banking organizations struggle to keep up with consumer expectations is it deals with a lot of documents and customer-provided content. Traditional financial services companies can leverage “smarter” solutions to improve their business processes while offering customers self-service, real-time engagement, and omni-channel support. In fact, PwC found that most financial institutions are focused on updating legacy systems with emphasis on digital solutions that integrate to improve operations.…

Fidelity Financial automates faxed mortgage application processing through digital transformation

Fidelity Financial is helping connect families to their new homes faster and with less hassle by automating the processing of mortgage documents through fax.  Using ABBYY digital transformation solutions, 5,000 new faxed mortgage applications are processed within one hour of receipt every day. This has dramatically reduced errors and response times, while improving customer service levels. Easily Automating the Process of Faxed Mortgage Applications Despite advancements in digital transformation, the…