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Category: Artificial intelligence

Vision for Success in the Era of Artificial Intelligence

IT initiatives enabling “mobile first” and “self-service” capabilities have become mainstream, but while they have simplified the process for the end user, it has often confounded how organizations access, transmit and leverage data. Anthony Macciola, Chief Innovation Officer at ABBYY, discusses -the complexities resulting from the various methods of information maneuvers through an organization, and ABBYY’s vision for capitalizing on new opportunities. Strength through Heritage Senior-level executives and technology leaders…

Turning Business Documents into Actionable Insights with AI

The rapid advancement in cognitive technologies is significantly impacting the way businesses transform their unstructured documents into actionable insights to achieve better business outcomes. The days are long gone when companies rely solely on OCR technology for converting business-critical documents into actionable information. ABBYY’s Chief Innovation Officer Anthony Macciola shares insights into next era of customer relationships and why companies must smarten up with artificial intelligence (AI). Human in the…

From Fantasy to Reality: Common Misconceptions about AI Explained

Artificial intelligence (AI) has loomed over our future since John McCarthy first coined the term in 1955. Even today, AI continues to promise ushering in huge social and economic upheavals, profound and far-reaching in its effects as those of the first industrial revolution. As AI becomes a real and growing part of our lives, we are hearing progressively more myths and realities of its real life applications. We asked Tatiana…

Digital transformation is about customer ownership

Forrester Research’s report, The Digital Business Imperative, found that 31% of business executives surveyed believe that digital technologies are a major driver of business strategy. A more compelling 89% believe that digital will disrupt their business in the next year, because if they don’t, they risk losing customers, revenue and profits to more digitally savvy disruptors. In fact, PwC found in its 2017 Digital IQ Survey a connection between organizations that had more…

AI opens new opportunities for BPOs and corporate shared service centers

Artificial Intelligence (AI) technology is taking over the world with many full-time employees (FTE) worried it will eventually replace their jobs. Experts at Oxford University have estimated that 47% of all U.S. jobs are at risk of being replaced by automatic systems. BPOs and corporate Shared Service Centers employ numerous people performing low skilled jobs, such as manual information keying – will these FTEs be replaced with robots performing the…

Building better business intelligence with AI & Machine learning

We can all think of ways automation has created positive and negative effects in our lives. In our modern world, nearly every service and purchase we make today is automated on some level. Whether a transaction takes place in a branch, a store, or on our mobile devices, we have all begun to experience both the benefits and, at times, the agnostic dread of automation through AI and machine learning.…