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Category: Artificial intelligence

Digital transformation is about customer ownership

Forrester Research’s report, The Digital Business Imperative, found that 31% of business executives surveyed believe that digital technologies are a major driver of business strategy. A more compelling 89% believe that digital will disrupt their business in the next year, because if they don’t, they risk losing customers, revenue and profits to more digitally savvy disruptors. In fact, PwC found in its 2017 Digital IQ Survey a connection between organizations that had more…

AI opens new opportunities for BPOs and corporate shared service centers

Artificial Intelligence (AI) technology is taking over the world with many full-time employees (FTE) worried it will eventually replace their jobs. Experts at Oxford University have estimated that 47% of all U.S. jobs are at risk of being replaced by automatic systems. BPOs and corporate Shared Service Centers employ numerous people performing low skilled jobs, such as manual information keying – will these FTEs be replaced with robots performing the…

Building better business intelligence with AI & Machine learning

We can all think of ways automation has created positive and negative effects in our lives. In our modern world, nearly every service and purchase we make today is automated on some level. Whether a transaction takes place in a branch, a store, or on our mobile devices, we have all begun to experience both the benefits and, at times, the agnostic dread of automation through AI and machine learning.…

Unravelling the mysteries of medical billing with artificial intelligence

Medical bills are difficult to decipher. In most cases, they contain “test codes” and “CPT codes” which makes spotting an error very difficult. Reviewing medical records is both expensive and time consuming because they are usually provided in an unstructured textual form such as a Word document or PDF. Up to 90 percent of hospital bills contain errors totaling some $750 billion annually, according to a recent study. A person…

Why artificial intelligence will finally unlock IoT

Can the surge in Internet of Things (IoT) enabled devices bring new challenges in data management for enterprises? The continuing growth in IoT devices has already created an onslaught of data requiring storage and retention. To keep up with IoT innovation, AI’s data analysis capabilities might be required. This will allow data to be analyzed immediately and accurately to maintain a continuous flow of information and feedback within the enterprise…