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Month: August 2017

Overcoming and solving the challenges of data deluge in enterprises

According to McKinsey Global Institute, many large companies now store more data than the U.S. Library of Congress, but processing and understanding this increasing flood of incoming data in real-time is overwhelming business executives and government agencies around the globe. As the latest advances in technology put the value of data above all, many organizations now actively collect petabytes of data.  While data capture is important, the true value is…

Three companies share how intelligent capture transformed their claims processing

Despite the prevailing electronic exchange of information between healthcare payers and providers, a big portion of medical claims are still issued on paper and fax. Three forward-thinking companies took action. Using ABBYY FlexiCapture, they digitally transformed their claims processes to improve efficiencies in three common claims scenarios: paper, fax and EDI. Vision benefits provider eliminates paper Community Eye Care (CEC) is an organization that struggled with manually processing HCFA 1500…

Mobile-driven expense management as an accelerator for finance process automation

Automation is fast becoming a buzzword especially among knowledge workers who strive to minimize the need for manual labor in the accounts payable departments. It is easy to see why. Whether in large companies or in small companies and startups, expenses are an annoyance for both employers and employees. Today, up to 46 percent of businesses still depend on manual tools to manage expenses, according to T&E firm Certify. Among…

6 information management trends redefining transportation and logistics

While we usually think of challenges in the transportation and logistics industry as being the physical mechanics of transporting an item from point A to point B, the new reality is that information management – and how quickly data can be put into action – offers the biggest challenges. Fortunately, the digital transformation movement offers a great opportunity for accessing, extracting, understanding then putting into action the data we know…

Digital transformation is about customer ownership

Forrester Research’s report, The Digital Business Imperative, found that 31% of business executives surveyed believe that digital technologies are a major driver of business strategy. A more compelling 89% believe that digital will disrupt their business in the next year, because if they don’t, they risk losing customers, revenue and profits to more digitally savvy disruptors. In fact, PwC found in its 2017 Digital IQ Survey a connection between organizations that had more…

AI opens new opportunities for BPOs and corporate shared service centers

Artificial Intelligence (AI) technology is taking over the world with many full-time employees (FTE) worried it will eventually replace their jobs. Experts at Oxford University have estimated that 47% of all U.S. jobs are at risk of being replaced by automatic systems. BPOs and corporate Shared Service Centers employ numerous people performing low skilled jobs, such as manual information keying – will these FTEs be replaced with robots performing the…